In Defense of Directness

This one’s for the execs in the crowd. But EA’s, feel free to read, pass along to your exec, and give me YOUR feedback re your favorite method of receiving feedback. Bossman waves me over. He doesn’t look pleased. “This message from [an investor] was misfiled as an FYI, but it has an action item […]

Saying Yes to Saying No

Imagine, for a moment, that your exec has just asked you to do something that you do not want to do.  Maybe because you don’t feel confident that you can do it well, or because your plate is already full, or simply because you don’t think it’s an appropriate ask. Whatever the reason, your entire […]

The Travel Folder

As promised, I’m finally diving in more deeply to the specific, nuts-and-bolts how-to of various aspects of how to be an effective Executive Assistant at a start-up. Lesson one: The Travel Folder My phone wakes me up at 4:42 am. Before my alarm, meaning that whoever is calling is important enough to override my Do Not Disturb […]

The power of “?”

“Why?” If you’ve ever spent any time around a toddler, you know the pain of having to answer this question approximately 200 times per day. But it turns out our adorably obnoxious spawn may have something to teach us on this score. They understand the almighty power of knowledge, and they haven’t yet learned to […]